Powuse is committed to making you happy before, during and after every purchase. To fully protect your rights and enjoy a satisfactory shopping experience, please read the following details for conditional return & refund service.
1. Returns or Exchanges (if applicable)
We have a 30-day return policy, which means that you have the right to apply for a return or exchange within 30 days after receiving the product. If the 30-day returns window has passed, we can't process your return or exchange. If involves the refund, it will take about 3-5 business days to be processed and returned to your credit card or original method of payment.
Please note that there is no handling fee for any returns or exchanges. We will bear the return or exchange shipping fee by our fault, such as we send wrong or defective quality item(s), item(s) arrived damaged or incomplete, etc. Besides, the buyer should be responsible for the return or exchange shipping fee if the return or exchange is not caused by our fault, such as you paid and decided that you do not want the item, or purchased the item in error, etc.
For all eligible returns or exchanges, item(s) must be unused and in the same condition that you received it. To complete your return, we also require a receipt or proof of purchase. Otherwise, your item(s) may not be eligible for return or exchange.
To initiate a return or exchange, you need to email us in advance at service@powuse.com. If your return or exchange is accepted, we’ll send you the instructions on how and where to send your package via email within 1-2 business days. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return or exchange questions via email: service@powuse.com.
Non-quality Related Returns
If you insist on returning the item(s) due to a non-quality related problem, such as you paid and decided that you do not want the item, or you purchased the item in error, etc. In this case, you need to pay the return shipping fee, please email us at service@powuse.com, we will tell you about the detailed return process. Once the returned product has been received by us and is eligible for our return policy, we will then process your refund. The refund will take about 3-5 business days to be processed and returned to your credit card or original method of payment.
Quality Related Returns
If there is any quality issue with the item, please feel free to contact us via email, we will exert great effort to cope with the issue according to the status of the item with a partial refund, full refund, or return for a replacement.
Send Wrong Item
If you receive the wrong item, you can request us to send you the correct item that you have ordered, you can also request a full refund.
Item Arrives Damaged or Incomplete
If you notice your product was delivered damaged or incomplete, please contact us with your order number via email, video or picture proof of the damaged item, we will send you a new one or directly send a partial or full refund depending on the damage status of the item and your will.
2. Refunds (if applicable)
We will notify you within 1-2 business days once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note the refund will take about 3-5 business days to be processed and returned to your credit card or original method of payment.
3. Order Cancellation (if applicable)
1. We only accept order cancellation before shipment: You could contact us via email to have the order canceled timely. Indicating the order details, such as the order number, receiver's name, and other key information, it will help us to locate your order immediately and cancel it in a prompt manner to avoid unnecessary troubles. You have 12 hours to decide whether to cancel it or not without any additional charge after the order is placed. Once you get cancellation confirmation from our customer care team, the full refund will be issued to you within 3-5 business days.
2. We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order you will be notified immediately and issued a full refund.
4. Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at service@powuse.com.